📍 78 Derb Sidi Lachen, Marrakech 40000, Morocco
📧 [email protected]
🌐 https://marrakechretreats.co
Effective as of April 2024. Applies to all retreat experiences hosted by MarrakechRetreats.co, including but not limited to Artisan of the Soul, Muse Marrakech In Style, and future offerings.
1. General Overview
All retreat bookings made through MarrakechRetreats.co are subject to the following Terms & Conditions. These policies ensure clarity, fairness, and the ability to deliver high-quality, immersive experiences across Morocco.
Due to the boutique nature of our retreats, involving accommodation, dining, personalised experiences and coordination with local partners, we maintain firm cancellation and refund policies.
2. Booking and Payment Terms
- A non-refundable deposit of €1,000 is required at the time of booking for all retreats.
- Full payment must be completed by the specified deadline outlined in each retreat’s payment plan (usually 60–90 days prior to start date).
- By paying the deposit, guests agree to these Terms & Conditions in full.
3. Cancellation & Refund Policy
Refunds apply only to the amount paid beyond the initial deposit, and are granted according to the following timeline:
| Time of Cancellation | Refund Eligibility |
| 90+ days before retreat | Full refund of balance (minus deposit) |
| 60–89 days before retreat | 50% refund of balance (minus deposit) |
| 30–59 days before retreat | 25% refund of balance (minus deposit) |
| Fewer than 30 days | No refund |
- No refunds are available for no-shows, late arrivals, early departures, or unused portions of the retreat.
- All cancellation requests must be submitted in writing to [email protected].
4. Transfers and Substitutions
- You may transfer your booking to another person up to 30 days before the retreat start date.
- All transfers must be approved by MarrakechRetreats.co.
- A small administrative fee may apply.
5. Changes by MarrakechRetreats.co
We reserve the right to cancel or reschedule a retreat due to unforeseen circumstances, including but not limited to political unrest, health emergencies, force majeure, or minimum attendance not being met.
In such cases, you will be offered:
- A full refund, or
- A transfer to a future retreat of equal value
We are not responsible for costs related to airfare, insurance, visa processing, or third-party bookings.
6. What’s Not Included
Unless otherwise stated, all retreats exclude:
- International flights
- Travel insurance
- Personal purchases
- Optional excursions
- Visa or passport fees
7. Travel Insurance (Required)
All guests are required to purchase comprehensive travel insurance that covers:
- Trip cancellation & interruption
- Medical emergencies
- COVID-related disruption
- Lost or delayed luggage
Proof of insurance must be submitted no later than 30 days prior to the retreat start date.
8. Product Returns (If Applicable)
If we provide physical products such as wellness kits or merchandise:
- Items may be returned within 30 days in unused, original condition.
- Return shipping is the responsibility of the guest.
- Non-returnable items include:
- Gift cards
- Digital downloads
- Health/personal care items
Please contact [email protected] before sending any returns. Do not return items to the manufacturer.
9. Code of Conduct
All participants are expected to behave respectfully, with consideration for fellow guests, staff, and local hosts. MarrakechRetreats.co reserves the right to remove any participant for disruptive, unsafe, or inappropriate behaviour, without refund.
10. Agreement
By submitting your booking and deposit, you confirm that you have read, understood, and agree to these Terms & Conditions in full.
For any questions, reach out to us at:
📧 [email protected]
🌐 https://marrakechretreats.co
📍 78 Derb Sidi Lachen, Marrakech 40000, Morocco